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High-Level Process Map Research and Development Customer Relationship Management Communicate Product and Process Acquire and Track Materials Value Add Conversion Process Order Acquisition and Scheduling Order Fulfillment and Distribution Provide After Sale Service and Support Provide Business and Operational Support Enterprise Management	Order Fulfillment and Distribution Manage Finished Goods Inventories Plan Outbound Logistics Identify, Prioritize, and Aggregate Delivery Requirements Identify, Assess, and Aggregate Delivery Resources Balance Delivery Resources with Delivery Requirements Establish Delivery Plans Define Product Handling and Loading Requirements Release Finished Product to Deliver Deliver Stocked Product Process Inquiry and Quote Receive, Enter and Validate Order Reserve Inventory and Determine Delivery Date Consolidate Orders Plan and Build Loads Route Shipments Select Carriers and Rate Shipments Receive Product at Warehouse Pick Product Load Vehicle, Generate Shipping Documentation, Verify Credit and Ship Product Receive and Verify Product at Customer Site Install Product Deliver Make-to-Order Product Process Inquiry and Quote Receive, Configure, Enter and Validate Order Reserve Resources and Determine Delivery Date Consolidate Orders Plan and Build Loads Route Shipments Select Carriers and Rate Shipments Pick Staged Product Load Vehicle, Generate Shipping Documentation, Verify Credit, and Ship Product Receive and Verify Product at Customer Site Test and Install Product Deliver Engineer-to-Order Product Obtain and Respond to Request for Proposal (RFP) / Request for Quote (RFQ) Negotiate and Receive Contract Enter Order, Commit Resources and Launch Program Schedule Installation Plan and Build Loads and Shipments Route Shipments and Select Carriers Pick Staged Product Load Vehicle, Generate Shipping Documentation, Verify Credit and Ship Product Receive and Verify Product at Customer Site Test and Install Product Deliver Retail Product Ship Product and Manage Delivery Services Maintain Packaging & Shipping Instructions Print Shipping Labels/Documents Assemble Loads Load Scanning with Barcode/RFID Labels Load Verification to Planned Load Prepare Bill of Lading Shipper Accepts Load Update Dispatch Worksheet Send Ship Notices Deliver Loads Update Dispatch Worksheet Invoice and Receive Payment Maintain Price Lists for Product, Options and Surcharges Create Performa Invoice for Export Create Commercial Invoice Invoice Transport Services Clearing Maintain Invoice Data Authorization Create Invoice Update IPU Status Export Invoice Send Invoice to Customer Plan for Product Return Identify, Assess, and Aggregate Return Requirements Identify, Assess, and Aggregate Return Resources Balance Return Resources with Return Requirements Establish and Communicate Return Plans Return Defective Product Manage Returned Inventory	Roles Finance Manager Accounts Recievable Clerk Shipping Manager Logistics Manager Material Handler
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